COVID-19 Safety Policies & Procedures
Updated March 1, 2022
Our ever adapting COVID safety policy is designed to do our best to ensure the safety of both our customers and community at large.
Determinations as to whether each workshop will proceed will continue to be made just prior to the 30-day mark as the situation is of course ever changing.
Your safety and comfort is of utmost importance to us. We care about having an environment where you feel completely comfortable and able to think about nothing but getting the most out of your experience while you are here. To that end, we would appreciate having you on our safety team by following the guest responsibilities listed below, while we will take care of the rest.
- All guests must provide proof of vaccination in order to attend and participate in workshops. Proof may be demonstrated by any one of the following options and shown upon arrival or prior to arriving;
- For New York State Residents: Excelsior COVID-19 Vaccination Pass
- CDC COVID-19 Vaccination Record
- Other Vaccination Record Form or Note from your Doctor’s Office
- All guests must wear a proper face covering, covering both their nose and mouth, in all public areas of the Main Inn except in the Front Parlor dining room.
- If guests feel any COVID-19 related symptoms they should immediately isolate themselves in their rooms away from the rest of the group and plan to return home as soon as possible, if able. Guests must also inform Greenville Arms management.
- We understand that some of you may not feel that these requirements fit your needs. If that is the case, please get in touch with us on your options for what to do with your deposit. We will continue to honor the same policy we used when canceling workshops due to the pandemic.
General Health & Safety Procedures
- Hand sanitizer will be provided in several public areas throughout the premises.
- Extra masks will be available upon request.
- In the studio, doors and windows are available to stay open with screens to maintain air flow and air purifiers will remain running at all times. Please plan to bring layers to accommodate fluctuating temperatures.
Changes to Housekeeping
- In-room housekeeping will not occur unless specifically requested. Guests may place trash cans outside their rooms for daily cleaning and linens in the provided bags also outside rooms.
- We now use easily washable duvet covers in all of our guest rooms and have removed miscellaneous fabric items to improve the cleanliness of your room.
- Common surface areas in public spaces will be cleaned and sanitized throughout the day.
- All meals are served on a tray so that guests may choose where to dine.
- Available public dining areas at this time include our outdoor heated front porch and indoor un-serviced Front Parlor dining space.
- There are a variety of tables around the grounds so that guests may choose to dine all together, in small groups, or alone. Guests may also eat in their rooms if they prefer. Most workshops have opted to dine together either on the Front Porch of the Main Inn or at a large table near the garden.
- Guests may dine in the studio IF the anonymous poll removes the mask requirement from that space or in their rooms.
- Meal order forms will be available for each meal.
How are you handling cancellations in light of the COVID-19 pandemic?
We are also temporarily adjusting our cancellation and transfer policy during this time to the following;
- We are returning to our 30-day prior deadline for cancellations and transfers during the COVID-19 pandemic.
- A cancellation made prior to 30-days will be treated as a regular cancellation with the $75 cancellation fee and the remainder of the deposited refunded to you. A transfer prior to 30-days will also be treated as a regular transfer with just the $25 transfer fee.
- A cancellation made less than 30-days prior will be treated as a regular late cancellation – no refund or deposit. If the cancellation is due to a circumstance beyond your control, such as sudden illness, accident, or family emergency, your deposit is still not refundable, but you may transfer the deposit to another workshop. A $25 transfer processing fee applies in this case, as well.
- **If the cancellation is due to COVID-19 symptoms or a recent contact with a COVID-19 positive person, you may transfer to another workshop with no transfer fee. An alternative workshop can be selected right away or we can hold your deposit until you are ready to decide.**
- If a workshop is canceled by us due to the COVID-19 pandemic, all enrolled students will receive a full refund if they desire – or may also transfer without any additional fee to another workshop. Any students who had previously canceled due to COVID-19 concerns, will also receive the same options of either a full refund or free transfer. Please note that due to the circumstances of the pandemic, refunds are sent as we are able to make them.
Finally, if you’re in a financially secure situation through all this – please consider transferring instead of cancelling your workshop enrollment.
Just like all small businesses, service industry workers, artists, and freelancers everywhere in the world – we are deeply feeling the economic impacts of this event. As a business based on travel and bringing people together, we don’t know what the future holds, but we do know it’s time to do the right thing and take measures to be socially responsible.
If the workshops are five (5) or three (3) days long, why do the dates cover seven (7) or five (5) days?
Our workshop packages include both an arrival day and departure day to ensure you’re settled and well rested for your actual workshop days. The arrival day begins with check-in at 3PM, followed by a wine and cheese reception at 6PM, dinner, and brief orientation with your instructor and the innkeepers. The departure day begins with regularly scheduled breakfast and check-out by 10:30AM.
How early should I sign up for a workshop?
It depends! Our schedules are usually completed about a year in advance but we don’t publicly post them until about six months prior to the start of that season. However, that doesn’t mean the instructor hasn’t begun advertising it earlier! If you’re worried about getting into your workshop of choice, we recommend getting in touch with us either by email at firstname.lastname@example.org or phone at (518) 966-5219 and we’ll advise you as best we can.
How do you define levels of painting?
Beginner – student has limited experience in the medium and subject matter taught and has basic skills.
Intermediate – student has knowledge of the basic elements, such as design, value, edges, color, form and texture; has prior experience working in the medium taught in the class; and draws well.
Advanced – student is confident working in the medium, with a high level of competence.
Can I ship my supplies to you?
You’re also welcome to ship supplies (or personal items) to us ahead of time at the below addresses dependent upon the shipping carrier;
Via US Postal Service
YOUR NAME YOUR NAME
Greenville Arms 1889 Inn
PO Box 659
Greenville, NY 12083
Phone: (518) 966-5219
Via UPS or FedEx
YOUR NAME YOUR NAME
Greenville Arms 1889 Inn
11135 State Route 32
Greenville, NY 12083
Phone: (518) 966-5219
NEW! We now also have most all our stock from our on-site art & fiber art supply shop online through our Greenville Arms webshop. You may purchase items in advance of your workshop for pick up upon your arrival. A special code will be sent to you approximately 30-days prior to your workshop to do so. Please contact us if you have further questions.
Can I rent a sewing machine from you?
Yes, we have a limited number of Bernina machines available for rent by the day. Please make sure to request one in advance should you need one.
Can I bring my non-painting/sewing spouse/partner/friend/family member?
Yes, absolutely! We encourage you to bring a friend, adult family member, or partner with you and have a lodging and meal package specifically available for that purpose. There are a number of interesting activities and things to do in the area including golf, hiking, antiquing, and so much more. Let us know if you would like more information about this.
Do you have wine available for purchase? Can I bring my own?
We have an extensive wine and beer list with options available by the glass and by the bottle. Yes, you may bring your own wine – if you’d like it served at dinner there is a corkage fee of $10 per bottle.
How do I get to you?
Review our Getting Here page for details on travel options.
Can I reserve a particular room?
While we do take requests for particular rooms and are usually able to honor them, we cannot ever guarantee you will get to stay a particular room. We do our best to accommodate all requests, especially for those who require a ground floor or pet friendly room. If you require a ground floor or pet friendly room, please be sure to request this when you enroll as they may not be available at a later date.
Can you accommodate my dietary needs?
Most likely yes, as long as you provide us with advanced notice when you enroll in your workshop we can accommodate most all dietary needs. We have a small kitchen and last minute requests may not be able to be accommodated.
Can I arrive a night early or stay a day late?
If we have availability, absolutely! We offer a special flat rate for bed & breakfast stays for workshop students who would like to arrive early or stay late. Due to flight times, students traveling from the West Coast often find arriving a day early is a good idea.
If I plan to arrive a day late and/or leave the workshop early will my package be pro-rated?
Our workshops are designed to be a complete package for the student’s optimal experience. Adjustments to the lodging & dining package rates may only be made at least 60 days prior to the workshop dates or at the time of enrollment – however the tuition cost cannot be pro-rated under any circumstances.
Can you coordinate my travel with another student?
We do not give out our students contact information to other students or anyone else for that matter. In order to minimize confusion, we recommend utilizing our Facebook event for your particular workshop to coordinate directly with other students attending that workshop. You can find all our workshops as Facebook events here.
What is the service charge about?
The service charge is like a form of gratuity. Establishments that use only direct tipping rely on tips to compensate for a below minimum wage base rate, which is common practice in the service industry. The service charge system allows us provide all of our hard working staff; waitstaff, housekeepers, kitchen staff, and groundskeeping staff, with an equitable hourly wage above the state minimum. We do this to help us retain the excellent people who are essential to making your stay enjoyable while you are our guest. Please note, however, that the service charge is only 10%, which is well below the usual tipping average. Our staff would not object to any additional tips if you want to show your appreciation for a job well done!
So, should I be planning to tip?
As mentioned above, our service charge is only 10%, which is well below the usual tipping average for North America. We recommend considering all the service you’ve received over the course of your stay from our staff and making your own decision on how best to show your appreciation.
Do your workshops ever get canceled?
While we do everything in our control to make sure every workshop we schedule takes place, sometimes factors outside of our control intervene. This may include but is not limited to low enrollment, an issue with the instructor’s travel, or other unforeseen circumstances. In the rare event that we do have to cancel a workshop, you will be given as much notice as possible and your deposit will be refunded in full. If this concerns you, we recommend purchasing trip insurance.
Deposits are applied as a pre-payment of tuition and accommodations. All cancellation notices can only be accepted in writing. Written notice can be by email, fax, or sent in the mail.
If you cancel prior to 45 days before the start of a workshop, a $75 cancellation processing fee will be retained for each cancellation. Transfers to another class prior to 45 will be charged a $25 transfer processing fee.
For transfers or cancellations with less than 45 days notice, the $425 deposit is not refundable. If the cancellation is due to a circumstance beyond your control, such as sudden illness, accident, or family emergency, your deposit is not refundable, but you may transfer the deposit to another workshop. A $25 transfer processing fee applies in this case, as well.
If a workshop is cancelled by us, all money will be refunded. Call us before enrolling if you have questions about these policies.
We do have a limited number of pet-friendly rooms available at the inn. If you plan to bring your pet, you must notify us when you enroll so that we can make sure that you are given a pet-friendly room and understand our pet policies. There is an additional $75 pet fee for your stay during the workshop.
If one of our pet-friendly rooms is not available, then unfortunately we will not be able to accommodate your pet.
If you are considering bringing your pet, please review our full Pets Policy here.
Your privacy is very important to us, please review our full policy here and contact us if you have any questions.